http://www.rachelhammerton.com/about daily 0.75 2026-01-21 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/879d7a41-a278-4f7a-97ae-97d98397889e/1744246120979+%282%29.jpeg About - Make it stand out With my fellow speakers at Dublin UX 2025 http://www.rachelhammerton.com/national-lottery daily 0.75 2026-01-20 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607113508329-LQWLK3N8AQIYZC3ZP1PW/National+Lottery%402x.png National Lottery https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607264491736-N85IHJU5OP1TP696U2DT/Lotto-1%402x.jpg National Lottery https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607263980119-4HHD8YAHMNSI2UND54ID/Lotto+Success+metrics.jpg National Lottery Success metrics defined in a workshop I ran with stakeholders https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607337591629-29DOXO34XEXHT5MSY26H/Lotto-Design-Principles%402x.jpg National Lottery Design Principles I defined following my affinity mapping exercise https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607264548288-WD334EQBS8CIBKPZJLML/Lotto-check-numbers-1%402x.jpg National Lottery https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607264569726-36TSND0DQBHOF5E595KA/Lotto-check-numbers-2%402x.jpg National Lottery Date picker and dropdown design https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607091419476-NHKIS5W758677K362X04/Lotto-ticket-scanner%402x.png National Lottery https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607263686426-GRRU0QKSF3RFBQ4KH2TS/Lotto+User+Journeys.jpg National Lottery User flow framework I designed in Miro https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607264275086-EN3OMRE8PP0M7DLQICN2/Lotto+Audience+Groups.jpg National Lottery Key audience framework I designed in Miro http://www.rachelhammerton.com/kbc daily 0.75 2026-01-20 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607113550633-H6YRE2F3YSNLZ6BZLHYF/KBC%402x.png KBC Bank https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267717017-HTLP5J0ZAGC796IRBMEX/KBC-1%402x.jpg KBC Bank https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267739947-R9IB1A8BQWPABELALHBQ/KBC-Design-Direction%402x.jpg KBC Bank https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267784114-64GRCER3ZQPS3T0I9F1B/KBC-EducationHub%402x.jpg KBC Bank Help screen with Education Hub and Retirement Planning Tool https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267812811-PP1UXZUKLUMW9RJCNRAA/KBC-Legal%402x.jpg KBC Bank Onboarding task flow with advisor interventions https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267842964-5MPAH2BGAVE4XPICE5NP/KBC-Legal-Options%402x.jpg KBC Bank Hi-fidelity wireframes of the different solutions designed for Legal concerns - upfront consent, learning module, and screening questions. https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267880432-QCW09TAWCY6X6NQHOS5T/KBC-SelfService%402x.jpg KBC Bank https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1607267912899-Q7YMVPAWMW7A5LXLQIYI/KBC-Refining%402x.jpg KBC Bank Updated appointment booking designs http://www.rachelhammerton.com/work daily 1.0 2026-01-20 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/0af02d98-6ca4-4a7b-a6d2-7c3510bc18c5/FinTest-Thumbnail.png Work - Workday Financial Test Agent Defining a co-creation canvas pattern that has become the standard in Workday for financial agentic experiences. https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1608649616727-6PVB1SHS9WO4IWUY4TIC/National+Lottery%402x.jpg Work - The National Lottery Redesigning a national treasure to build customer trust, and help shift a predominantly in-store experience online. https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/d3485bde-2c57-4207-aa8d-1f5c7ff0d39a/AccountRecon-Thumbnail.png Work - Workday Account Reconciliation Automating one of the most labor-intensive processes in finance, and becoming a catalyst for engineering transformation in the process. https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1608649652551-Y646MGSUH9C67MCYDI09/KBC%402x.jpg Work - KBC App Designing Ireland’s first digital self-service experience for a post-retirement product. http://www.rachelhammerton.com/wedding daily 0.75 2022-06-22 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/7baaaa14-7239-400c-8bd7-4987b372766b/Rachel%26Chris__395.jpg Wedding - Chris & Rachel August 13, 2022 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/75d78c5f-5dba-4193-af26-45ec302b4c8c/Rachel%26Chris__626.jpg Wedding - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.rachelhammerton.com/financial-test-agent daily 0.75 2026-01-20 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/70575f55-dc96-402a-ac91-5792f669f70b/FinTest-Thumbnail.png Financial Test Agent https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/591210e3-0ce9-462d-adc6-d801a140a00a/FinTest-ContentMap.png Financial Test Agent The initial content map I fed into Google Gemini to generate realistic data https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/745d2b2c-1605-4006-9af8-73b4e9cfd7e1/FinTest-InitialVision.png Financial Test Agent Two of the three initial screens delivered to leadership for buy-in https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/b9c3ddb4-c6ff-49ef-b8b3-b72973ad4c01/FinTest-CoCreationPattern.png Financial Test Agent The canvas interface showing the chat on the left and the structured test grid on the right https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/ebd448f1-bd7b-4617-a8ce-ab4c4798aa1a/FinTest-Remediation.png Financial Test Agent Proactive and easy to consume remediation actions https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/ff888088-7f37-4664-8919-5926b5354372/FinTest-Lovable.png Financial Test Agent Remediation workflow in Lovable https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/0ef0acc5-de21-485b-bbd5-cc989424d23b/FinTest-Lovable2.png Financial Test Agent - Make it stand out Intelligent action surfacing in Lovable https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/6e7b4305-5bb0-4535-ad9b-1cf8d5cbd732/FinTest-Hero.png Financial Test Agent - Make it stand out The structured and editable co-creation canvas http://www.rachelhammerton.com/account-reconciliation daily 0.75 2026-01-20 https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/5e5a6301-b116-4f66-b15e-00331764954b/AccountRecon-Thumbnail.png Account Reconciliation https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/2423d16a-4d3b-48bf-9f5d-11677c709dee/AccountRecon-Hero.png Account Reconciliation https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/e217ccc4-8bf8-47de-b8d8-65e64cefa9c2/AccountRecon-ToolMap.png Account Reconciliation https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/69b74dce-1820-4afe-8bfc-8e65a2c7af90/AccountRecon-Workshop.png Account Reconciliation Jobs-to-be-Done prioritisation matrix and process map https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/f4d78938-d3a7-41e1-9171-70b434f26f43/AccountRecon-XO.png Account Reconciliation Early wireframe with documented tech constraints https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/1dccca95-5874-44ab-8168-2d74dfd9df83/AccountRecon-CommandCenter.png Account Reconciliation - Make it stand out The data dense command centre https://images.squarespace-cdn.com/content/v1/5403137de4b0fd1f5b902263/b055549f-c170-439f-b6f1-a8e51a656553/AccountRecon-Learnings.png Account Reconciliation - Make it stand out Examples of some of the documented experience gaps